VVM Academy

VVM CULTURE 2023

THE WORLD OF DEBT COLLECTION

This course will give you an overview of the Debt Collection industry and the importance of Debt Collection on the economy.

OBJECTION HANDLING

Debtors have many objections for not repaying their debt. In this course you are provided with information on debtor objections as well as tips that will enable you to anticipate and appropriately respond to effectively deal with the objections.

KPI - KEY PERFORMANCE INDICATORS

This course explains the agent KPI scorecard as well as the KPI calculations for both cash and debit order books.

DEBICHECK DECODED

DebiCheck is an exciting new system in which customers now have to electronically confirm their debit order information with their bank before their account is debited.

C4

C4 is a custom developed debt collection application that contains Debtor or Customer and Client information. C4 is a comprehensive, cradle-to-grave collections solution at the push of a button.

AVAYA DIALER

The VVM Dialer Course is ideal for all agents working on the Avaya dialer.

WRAP UP CODES

This course consists of a number of micro sized animation tutorials aimed at educating agents on the importance of using the correct wrap code, when to use them and the impact on data analysis and KPI's.

SUITECRM

SuiteCRM is an intuitive Customer Relationship Management (CRM) application to better track and manage contacts, accounts and activities related to these contacts and accounts.

CURRO

Course on Curro collection operating module, VVM Collections strategy and communication. Treatment Plan.

TRUWORTHS LATE STAGE

Become a Truworths Late Stage product expert with this course while we deep dive into the client mandate, VVM’s collection strategy and information on pay points, payment methods and the benefits of payments vs consequences of non-payment.

TRUWORTHS CHARGE OFF

Become a Truworths Charge Off product expert with this course while we get to know the client, the client mandate, and information on pay points, payment methods and the benefits of payments vs consequences of non-payment.

2.2.1.0 - COMMZ AGENT BASE

Single view of all interactions across a unified agent interface.

2.2.1.1.1 - COMMZ AGENT INSTANT MESSAGING CHANNELS (EMAIL, SMS, WEBCHAT, WHATSAPP, TELEGRAM)

Single view of all interactions across a unified agent interface

2.2.1.1.2 - COMMZ AGENT INBOUND VOICE

Single view of all interactions across a unified agent interface

2.2.1.1.3 - COMMZ AGENT OUTBOUND VOICE

Single view of all interactions across a unified agent interface

2.2.2.0 - COMMZ SUPERVISOR BASE

Single view of all interactions across a unified agent interface

2.2.2.1.1 - COMMZ SUPERVISOR (IM CHANNEL: SMS)

Single view of all interactions across a unified agent interface

2.2.2.1.2 - COMMZ SUPERVISOR (IM CHANNEL: EMAIL)

Single view of all interactions across a unified agent interface

2.2.2.1.3 - COMMZ SUPERVISOR (IM CHANNEL: WEBCHAT)

Single view of all interactions across a unified agent interface

2.2.2.1.4 - COMMZ SUPERVISOR (IM CHANNEL: WHATSAPP)

Single view of all interactions across a unified agent interface

2.2.2.2.1 - COMMZ SUPERVISOR (VOICE: INTELLIGENT DIALLER)

Single view of all interactions across a unified agent interface

2.2.2.2.2 - COMMZ SUPERVISOR (VOICE: INBOUND)

Single view of all interactions across a unified agent interface

2.2.2.2.3 - COMMZ SUPERVISOR (VOICE: TELEPHONY)

Single view of all interactions across a unified agent interface