WRAP UP CODES

This course consists of a number of micro sized animation tutorials aimed at educating agents on the importance of using the correct wrap code, when to use them and the impact on data analysis and KPI's.

Interested in this course? Email us at [email protected]

Ideal for Call Centre staff

Course curriculum

1. Important Notice
1. Bad line
2. Quiz: Bad line
1. Debi check recall
2. Quiz: Debi check recall
1. Dead call
2. Quiz: Dead call
1. Debtor paid
2. Quiz: Debtor paid
1. Discount offer taken
2. Quiz: Discount offer taken
1. Debit order by client
2. Quiz: Debit order by client
1. Left message machine
2. Quiz: Left message machine
1. PTP
2. Quiz: PTP
1. PTP Debit Order
2. Quiz: PTP Debit Order
1. PTP_Cure
2. Quiz: PTP_Cure
1. PTP_Mil
2. Quiz: PTP_Mil
1. PTP_Rollback
2. Quiz: PTP_Rollback
1. PTP Settlement
2. Quiz: PTP Settlement
1. PTP Updated
2. Quiz: PTP Updated
1. Query
2. Quiz: Query
1. Recall third party
2. Quiz: Re-call third party
1. Reminder to pay
2. Quiz: Reminder to pay
1. Debtor unknown
2. Quiz: Debtor unknown
1. Voicemail can't leave message
2. Quiz: Voicemail can't leave message
1. Reconnection MTN only
2. Quiz: Reconnection MTN only
1. Deceased
2. Quiz: Deceased
1. Callback sms sent
2. Quiz: Callback sms sent
1. Dropped call
2. Quiz: Dropped call
1. Statement request
2. Quiz: Statement request
1. Invalid number
2. Quiz: Invalid number
1. Site worker unreachable
2. Quiz: Site worker unreachable
1. Call ended abruptly
2. Quiz: Call ended abruptly
1. Contact made
2. Quiz: Contact made
1. No contact made
2. Quiz: No contact made
1. Unemployed
2. Quiz: Unemployed
1. RPC
2. Quiz: RPC
1. Left Message Person
2. Quiz: Left Message Person
1. UAT

About this course

66 lessons

Important Notice

Bad line

Debi check recall

Dead call

Debtor paid

Discount offer taken

Debit order by client

Left message machine

PTP

PTP Debit Order

PTP_Cure

PTP_Mil

PTP_Rollback

PTP Settlement

PTP Updated

Query

Recall third party

Reminder to pay

Debtor unknown

Voicemail can't leave message

Reconnection MTN only

Deceased

Callback sms sent

Dropped call

Statement request

Invalid number

Site worker unreachable

Call ended abruptly

Contact made

No contact made

Unemployed

RPC

Left Message Person

UAT

About this course