Ideal for all Contact Centre Staff

Optional for Portfolio Managers and Back Office Users

Course curriculum

    1. Important Notice

    1. Recap: VVM Culture

    1. CEO Message: Debt Collection

    2. Quiz: What is Debt Collection

    1. Introduction to Collections Terminology

    2. Collections Terminology

    3. World of Debt Collection Terminology 101

    4. Quiz: Collections Terminology

    1. Grace and Bheki at the VVM gym

    1. KPIs and Metrics

    2. Metrics Matters

    3. Quiz: Metrics Matters

    4. Agents are Heroes

About this course

  • 40 lessons

Reviews

5 star rating

World of Debt Collection

Ashley Smith

This was a great learning experience for myself and if the business can put such material together for us every month to improve our knowledge this will be great!!! Great job keep up the great work thanks for the support given by the business in...

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This was a great learning experience for myself and if the business can put such material together for us every month to improve our knowledge this will be great!!! Great job keep up the great work thanks for the support given by the business in order for us to grow and become better leaders and humans going forward we value this a lot!!!

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