OBJECTION HANDLING

Debtors have many objections for not repaying their debt. In this course you are provided with information on debtor objections as well as tips that will enable you to anticipate and appropriately respond to effectively deal with the objections.

Interested in this course? Email us at [email protected]

Ideal for all Contact Centre Staff

Optional for Portfolio Managers and Back Office Users

Course Curriculum

1. Important Notice
1. Welcome to Debtor Objection Handling
1. Your Learning Journey
1. Module 1: Fraud
2. Quiz: Module 1 Fraud
1. Module 2: Debt Review
2. Quiz: Module 2 Debt Review
1. Module 3: Debt Administration
2. Quiz: Module 3 Debt Administration
1. Module 4 Sequestration
2. Quiz: Module 4 Sequestration
1. Module 5: Judgement
2. Quiz: Module 5 Judgement
1. Module 6: Prescription
2. Quiz: Module 6 Prescription
1. Module 7: Death
2. Quiz: Module 7 Death
1. Module 8: Affordability (Health & Reduced Income)
2. Quiz: Module 8 Affordability (Health & Reduced Income)
1. Module 9 Account Queries (Service_Product_Payment)
2. Quiz: Module 9 Account Queries (Service_Product_Payment)
1. Module 10: Unemployment
2. Quiz: Module 10 Unemployment
1. Exam: Objection Handling

About this course

24 lessons

Important Notice

Welcome to Debtor Objection Handling

Your Learning Journey

Module 1: Fraud

Module 2: Debt Review

Module 3: Debt Administration

Module 4 Sequestration

Module 5: Judgement

Module 6: Prescription

Module 7: Death

Module 8: Affordability (Health & Reduced Income)

Module 9: Account Queries (Service_Product_Payment)

Module 10: Unemployment

Exam: Objection Handling

About this course