Systems Training

2.3.2 - ANALYZ V3

5.0 average rating (3 reviews)

Data driven decisions start here.
2.2.2.1.3 - COMMZ SUPERVISOR (IM CHANNEL: WEBCHAT)

5.0 average rating (4 reviews)

Single view of all interactions across a unified agent interface
2.2.2.1.4 - COMMZ SUPERVISOR (IM CHANNEL: WHATSAPP)

5.0 average rating (3 reviews)

Single view of all interactions across a unified agent interface
2.2.2.3.5 - COMMZ SUPERVISOR (SYSTEM CHANNEL: FAQ AUTOMATION)

Single view of all interactions across a unified agent interface
2.2.2.3.3 - COMMZ SUPERVISOR (SYSTEM CHANNEL: DO NOT CONTACT)

5.0 average rating (1 review)

Single view of all interactions across a unified agent interface
2.2.2.3.1 - COMMZ SUPERVISOR (SYSTEM CHANNEL: ITEMPLATES)

5.0 average rating (1 review)

Single view of all interactions across a unified agent interface
2.2.2.2.4 - COMMZ SUPERVISOR (VOICE: MANUAL OUTBOUND)

5.0 average rating (3 reviews)

Single view of all interactions across a unified agent interface
2.2.2.2.3 - COMMZ SUPERVISOR (VOICE: TELEPHONY)

5.0 average rating (2 reviews)

Single view of all interactions across a unified agent interface
2.2.2.2.5 - COMMZ SUPERVISOR (VOICE: PREVIEW DIALLER)

5.0 average rating (3 reviews)

Single view of all interactions across a unified agent interface
2.2.2.2.2 - COMMZ SUPERVISOR (VOICE: INBOUND)

5.0 average rating (3 reviews)

Single view of all interactions across a unified agent interface
2.2.2.1.2 - COMMZ SUPERVISOR (IM CHANNEL: EMAIL)

5.0 average rating (3 reviews)

Single view of all interactions across a unified agent interface
2.2.2.2.1 - COMMZ SUPERVISOR (VOICE: INTELLIGENT DIALLER)

4.8 average rating (4 reviews)

Single view of all interactions across a unified agent interface
2.2.2.0 - COMMZ SUPERVISOR BASE

4.0 average rating (3 reviews)

Single view of all interactions across a unified agent interface
2.2.2.4.1 - COMMZ SUPERVISOR (SYSTEM SETTINGS: A.I.D.)

4.7 average rating (3 reviews)

Single view of all interactions across a unified agent interface
2.2.2.1.1 - COMMZ SUPERVISOR (IM CHANNEL: SMS)

4.5 average rating (4 reviews)

Single view of all interactions across a unified agent interface
2.2.1.1.1 - COMMZ AGENT INSTANT MESSAGING CHANNELS (EMAIL, SMS, WEBCHAT, WHATSAPP, TELEGRAM)

5.0 average rating (16 reviews)

Single view of all interactions across a unified agent interface
2.2.1.1.2 - COMMZ AGENT INBOUND VOICE

4.8 average rating (6 reviews)

Single view of all interactions across a unified agent interface
2.2.1.1.3 - COMMZ AGENT OUTBOUND VOICE

4.7 average rating (3 reviews)

Single view of all interactions across a unified agent interface
2.2.1.0 A - COMMZ AGENT BASE

4.8 average rating (8 reviews)

Single view of all interactions across a unified agent interface.
2.1.6 - ENGAGE SURVEYS

4.8 average rating (4 reviews)

Perfecting the Customer Experience starts with the Employee Experience
2.1.10 - ENGAGE FREQUENTLY ASKED QUESTIONS FOR SUPERVISORS

4.0 average rating (1 review)

Perfecting the Customer Experience starts with the Employee Experience
2.1.9 - ENGAGE FREQUENTLY ASKED QUESTIONS FOR USERS

4.7 average rating (6 reviews)

Perfecting the Customer Experience starts with the Employee Experience
2.1.4 - ENGAGE E-LEARNING FOR ENGAGE USERS

4.8 average rating (6 reviews)

Perfecting the Customer Experience starts with the Employee Experience
2.1.5 - ENGAGE E-LEARNING FOR ENGAGE SUPERVISOR

4.8 average rating (5 reviews)

Perfecting the Customer Experience starts with the Employee Experience
2.1.7 - ENGAGE TIME AND ATTENDANCE FOR USERS

5.0 average rating (8 reviews)

Perfecting the Customer Experience starts with the Employee Experience
2.1.8 - ENGAGE TIME AND ATTENDANCE FOR SUPERVISORS

4.8 average rating (4 reviews)

Perfecting the Customer Experience starts with the Employee Experience
AVAYA DIALER

5.0 average rating (6 reviews)

The VVM Dialer Course is ideal for all agents working on the Avaya dialer.
2.3.1 - ANALYZ V2

4.8 average rating (6 reviews)

Data-driven decisions start here.
SUITECRM

4.8 average rating (5 reviews)

SuiteCRM is an intuitive Customer Relationship Management (CRM) application to better track and manage contacts, accounts and activities related to these contacts and accounts.
WRAP UP CODES

4.7 average rating (69 reviews)

This course consists of a number of micro sized animation tutorials aimed at educating agents on the importance of using the correct wrap code, when to use them and the impact on data analysis and KPI's.
C4

5.0 average rating (16 reviews)

C4 is a custom developed debt collection application that contains Debtor or Customer and Client information. C4 is a comprehensive, cradle-to-grave collections solution at the push of a button.
2.1.3 - ENGAGE QUALITY ASSURANCE

4.9 average rating (9 reviews)

Perfecting the Customer Experience starts with the Employee Experience
2.1.2 - ENGAGE MY PORTAL

4.5 average rating (18 reviews)

Perfecting the Customer Experience starts with the Employee Experience
DEBICHECK DECODED

4.8 average rating (21 reviews)

DebiCheck is an exciting new system in which customers now have to electronically confirm their debit order information with their bank before their account is debited.
2.1.1 - ENGAGE USER ADMIN

5.0 average rating (5 reviews)

Perfecting the Customer Experience starts with the Employee Experience

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