VVM Academy

2.3.2 - ANALYZ V3

Data driven decisions start here.

2.2.2.1.3 - COMMZ SUPERVISOR (IM CHANNEL: WEBCHAT)

Single view of all interactions across a unified agent interface

2.2.2.1.4 - COMMZ SUPERVISOR (IM CHANNEL: WHATSAPP)

Single view of all interactions across a unified agent interface

2.2.2.3.5 - COMMZ SUPERVISOR (SYSTEM CHANNEL: FAQ AUTOMATION)

Single view of all interactions across a unified agent interface

2.2.2.3.3 - COMMZ SUPERVISOR (SYSTEM CHANNEL: DO NOT CONTACT)

Single view of all interactions across a unified agent interface

2.2.2.3.1 - COMMZ SUPERVISOR (SYSTEM CHANNEL: ITEMPLATES)

Single view of all interactions across a unified agent interface

2.2.2.2.4 - COMMZ SUPERVISOR (VOICE: MANUAL OUTBOUND)

Single view of all interactions across a unified agent interface

2.2.2.2.3 - COMMZ SUPERVISOR (VOICE: TELEPHONY)

Single view of all interactions across a unified agent interface

2.2.2.2.5 - COMMZ SUPERVISOR (VOICE: PREVIEW DIALLER)

Single view of all interactions across a unified agent interface

2.2.2.2.2 - COMMZ SUPERVISOR (VOICE: INBOUND)

Single view of all interactions across a unified agent interface

2.2.2.1.2 - COMMZ SUPERVISOR (IM CHANNEL: EMAIL)

Single view of all interactions across a unified agent interface

2.2.2.2.1 - COMMZ SUPERVISOR (VOICE: INTELLIGENT DIALLER)

Single view of all interactions across a unified agent interface

2.2.2.0 - COMMZ SUPERVISOR BASE

Single view of all interactions across a unified agent interface

2.2.2.4.1 - COMMZ SUPERVISOR (SYSTEM SETTINGS: A.I.D.)

Single view of all interactions across a unified agent interface

2.2.2.1.1 - COMMZ SUPERVISOR (IM CHANNEL: SMS)

Single view of all interactions across a unified agent interface

2.2.1.1.1 - COMMZ AGENT INSTANT MESSAGING CHANNELS (EMAIL, SMS, WEBCHAT, WHATSAPP, TELEGRAM)

Single view of all interactions across a unified agent interface

2.2.1.1.2 - COMMZ AGENT INBOUND VOICE

Single view of all interactions across a unified agent interface

2.2.1.1.3 - COMMZ AGENT OUTBOUND VOICE

Single view of all interactions across a unified agent interface

2.2.1.0 A - COMMZ AGENT BASE

Single view of all interactions across a unified agent interface.

2.1.6 - ENGAGE SURVEYS

Perfecting the Customer Experience starts with the Employee Experience

2.1.10 - ENGAGE FREQUENTLY ASKED QUESTIONS FOR SUPERVISORS

Perfecting the Customer Experience starts with the Employee Experience

2.1.9 - ENGAGE FREQUENTLY ASKED QUESTIONS FOR USERS

Perfecting the Customer Experience starts with the Employee Experience

2.1.4 - ENGAGE E-LEARNING FOR ENGAGE USERS

Perfecting the Customer Experience starts with the Employee Experience

2.1.5 - ENGAGE E-LEARNING FOR ENGAGE SUPERVISOR

Perfecting the Customer Experience starts with the Employee Experience

2.1.7 - ENGAGE TIME AND ATTENDANCE FOR USERS

Perfecting the Customer Experience starts with the Employee Experience

2.1.8 - ENGAGE TIME AND ATTENDANCE FOR SUPERVISORS

Perfecting the Customer Experience starts with the Employee Experience

AVAYA DIALER

The VVM Dialer Course is ideal for all agents working on the Avaya dialer.

2.3.1 - ANALYZ V2

Data-driven decisions start here.

SUITECRM

SuiteCRM is an intuitive Customer Relationship Management (CRM) application to better track and manage contacts, accounts and activities related to these contacts and accounts.

WRAP UP CODES

This course consists of a number of micro sized animation tutorials aimed at educating agents on the importance of using the correct wrap code, when to use them and the impact on data analysis and KPI's.

C4

C4 is a custom developed debt collection application that contains Debtor or Customer and Client information. C4 is a comprehensive, cradle-to-grave collections solution at the push of a button.

2.1.3 - ENGAGE QUALITY ASSURANCE

Perfecting the Customer Experience starts with the Employee Experience

2.1.2 - ENGAGE MY PORTAL

Perfecting the Customer Experience starts with the Employee Experience

DEBICHECK DECODED

DebiCheck is an exciting new system in which customers now have to electronically confirm their debit order information with their bank before their account is debited.

2.1.1 - ENGAGE USER ADMIN

Perfecting the Customer Experience starts with the Employee Experience