VVM Academy

DEBICHECK DECODED

DebiCheck is an exciting new system in which customers now have to electronically confirm their debit order information with their bank before their account is debited.

C4

C4 is a custom developed debt collection application that contains Debtor or Customer and Client information. C4 is a comprehensive, cradle-to-grave collections solution at the push of a button.

AVAYA DIALER

The VVM Dialer Course is ideal for all agents working on the Avaya dialer.

WRAP UP CODES

This course consists of a number of micro sized animation tutorials aimed at educating agents on the importance of using the correct wrap code, when to use them and the impact on data analysis and KPI's.

2.1.1 - ENGAGE USER ADMIN

Perfecting the Customer Experience starts with the Employee Experience

2.1.2 - ENGAGE MY PORTAL

Perfecting the Customer Experience starts with the Employee Experience