VVM Academy

AVAYA DIALER

The VVM Dialer Course is ideal for all agents working on the Avaya dialer.

WRAP UP CODES

This course consists of a number of micro sized animation tutorials aimed at educating agents on the importance of using the correct wrap code, when to use them and the impact on data analysis and KPI's.

CURRO

Course on Curro collection operating module, VVM Collections strategy and communication. Treatment Plan.

TRUWORTHS LATE STAGE

Become a Truworths Late Stage product expert with this course while we deep dive into the client mandate, VVM’s collection strategy and information on pay points, payment methods and the benefits of payments vs consequences of non-payment.

TRUWORTHS CHARGE OFF

Become a Truworths Charge Off product expert with this course while we get to know the client, the client mandate, and information on pay points, payment methods and the benefits of payments vs consequences of non-payment.

IDENTITY EARLY STAGE

Become an Identity Early Stage product expert with this course while we get to know the client, the client mandate, and information on pay points, payment methods and the benefits of payments vs consequences of non-payment